Refund policy
Returns & refunds
Last updated: August 2026
If the machine is not what you wanted, send it back within 30 days of delivery and we refund it.
What we need
- The toaster in working condition, with the crumb tray and the box it arrived in.
- Your order number.
It does not have to be unopened. Plug it in, run it, put bread in it — that is the point. It does have to come back in one piece.
How to start a return
Email support@coldstartworks.com with your order number. We reply with a return address and instructions within one business day.
Who pays return shipping
- We pay if the item arrived damaged, defective, or if we sent the wrong model.
- You pay if you simply changed your mind.
Damaged or wrong item
Contact us within 7 days of delivery with your order number and photos of the item and the packaging. We replace it or refund it, your choice.
Refunds
Once the return arrives and we have looked at it, the refund goes back to your original payment method. Your bank decides how fast it lands — usually 3 to 10 business days.
Cancellations
You can cancel any order that has not shipped yet. Once the label is printed, the order is on its way and has to be returned instead.
Contact
Email: support@coldstartworks.com
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